Sunrise Senior Living First to Receive Distinction of “Highest in Customer Satisfaction among Senior Living Communities” in J.D. Power Study

Earns J.D. Power Award and highest score in five out of the six study factors by assisted living and independent living customers

Monday, February 12, 2018 8:35 am EST

Dateline:

MCLEAN, Va.
"We are grateful to our highly trained, compassionate team members for helping Sunrise earn this distinguished recognition."

MCLEAN, Va.--(BUSINESS WIRE)--Sunrise Senior Living, a leading provider of personalized senior care services, announced today that it has the distinction of being the first senior living provider to be recognized in customer satisfaction by J.D. Power, the most trusted name in market research, as “Highest in Customer Satisfaction among Senior Living Communities.”

Sunrise earned the highest in overall satisfaction in J.D. Power’s 2018 Senior Living Satisfaction study, and achieved the highest score in five out of the six study factors. The study indicates the most important factor to assisted living and independent living consumers is caregiver/staff, of which Sunrise ranked highest among its peers, as well as senior services/activities; setup/orientation; rooms/building/grounds; and food/beverage.

“For more than 35 years, Sunrise has created a unique approach to senior living that is deeply focused on providing the very best personalized, high-quality care to its residents. We are proud that this J.D. Power study, which captures the voice of senior living customers across the country, demonstrates that we are successfully delivering on our customer-centric mission,” said Chris Winkle, chief executive officer for Sunrise. “We are grateful to our highly trained, compassionate team members for helping Sunrise earn this distinguished recognition.”

Sunrise communities are committed to providing high-quality care and promoting residents’ overall wellness in a supportive, comfortable environment. Designated Care Managers attend closely to resident individualized needs and preferences, and activities programming helps residents live meaningfully each day according to the things they enjoy.

“It takes years of expertise and a relentless commitment to a customer’s journey to earn their loyalty and satisfaction in this industry. That’s the experience we strive to deliver in all of our Sunrise communities and really defines our brand. We want our customers to know we are passionate about fulfilling their expectations of receiving the very best care tailored to their personal needs,” said Meghan Lublin, senior vice president of Marketing & Communications for Sunrise.

The J.D. Power 2018 Senior Living Satisfaction Study was based on independent responses from residents, involved family members, friends of someone living in an independent/assisted living community, or receiving in-home senior care. The study examined the overall resident experience for senior living communities, and was fielded from October to December 2017.

Please visit the Sunrise website to learn more about the resident experience at our communities and receive information about senior living options.

About Sunrise Senior Living

Sunrise Senior Living, a McLean, Va.-based company, employs approximately 32,000 people. As of January 1, 2018, Sunrise operated 322 communities in the United States, Canada and the United Kingdom, including 20 Gracewell Healthcare communities, with a total unit capacity of approximately 28,800. Sunrise offers a full range of personalized senior living services, including independent living, assisted living, care for individuals with Alzheimer's and other forms of memory loss, as well as nursing and rehabilitative services. Sunrise's senior living services are delivered by team members who are trained to encourage independence, preserve dignity, enable freedom of choice and protect the privacy of residents. For ongoing information about Sunrise communities and senior-related topics, read The Sunrise Blog and follow us on Facebook. To learn more about Sunrise, please visit SunriseSeniorLiving.com.

About J.D. Power

J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.

Contact:

Sunrise Senior Living
Jennifer Clark
Corporate Communications
703-854-0329
Jennifer.Clark@sunriseseniorliving.com

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